LisaLise vs Snooty Manufacturer
Mind you, this first production will have to be as small as is humanly possible. We're talking baby steps.
Little tiny ones.
Oldie, Yet NewbieTalking with cosmetics manufacturers is educational – in a not very fun sort of way. As soon as they learn you are a newbie at mass producing and aren't calling from a company the size of France, the tone changes instantly.
Almost every single one has a minimum start-up requirement that is enough to knock a serious hole into any budget.
But that's not even the worst part.
The Worst PartBeing 'enlightened' with incorrect information by a condescending person that is so misinformed you can't help wonder what else they get wrong during the course of a day – that's the worst part. It is enough to get my knickers in a complete and utter twist.
My husband, who was within earshot, had to calm me down after this phone conversation. I will politely not name this manufacturer (but reserve the right to shake my fist at them whenever I think of them).
The ConversationWe'll jump past the initial hellos to the part where they have just been told that mass-producing is a new area for me.
There is a short pause, then the tone changes.
Snooty Manufacturer: "I see. And what kinds of products are you thinking of? We have a huge minimum amount, you know. We produce for the biggest chains."
Me: "It's a couple of hair care products."
Snooty Manufacturer: "And we have rules about which ingredients we allow. We do safe, natural cosmetics."
Me: "That's actually one of the main reasons I chose to contact you. The ingredients in my products are plant-based and most of them are organic."
Snooty Manufacturer: "And we also have rules about what kinds of preservatives because we make products that qualify for the Nordic Swan label. For example, no parabens are allowed'.
Me: "There are no parabens in these products, so that won't be an issue. But it is actually possible to include some parabens in products carrying the Nordic Swan la--."
Snooty Manufacturer (cutting in): "No parabens have ever been allowed in products with the Nordic Swan label, and they never will be."
Me (hairs on back of neck raising): "Actually you are incorrect about that. I have b---"
Snooty Manufacturer (cutting in again): "so if anyone even tried to bring parabens into our production facility, they would be thrown out."
Me (controlling my voice): "If you check the Nordic Swan label requiremen--"
To my own astonishment – I finished the conversation in a polite and civil manner.